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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486803528
Report Date: 09/22/2026
Date Signed: 09/22/2026 10:56:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2026 and conducted by Evaluator Christopher Arnhold
COMPLAINT CONTROL NUMBER: 21-AS-20260908143752
FACILITY NAME:NENA & RAY'S GUEST HOME INC. #1FACILITY NUMBER:
486803528
ADMINISTRATOR:MAGDALENA CASUGAFACILITY TYPE:
740
ADDRESS:985B OAKWOOD AVENUETELEPHONE:
(707) 648-2138
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:6CENSUS: 4DATE:
09/22/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Aileen BryantTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
facility staff violated personal rights of resident in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately 8:55AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to deliver findings of an investigation into the above allegation. LPA met with Administrator Aileen Bryant. Based on interviews conducted and records reviewed, R1 has a history of getting agitated and hitting their head on things. Staff will place objects in place to reduce injury when these incidents occur. At other times, R1 can be very joyous and agreeable. When R1 is being assisted with certain things, R1 can become aggressive and threaten staff. During the course of this investigation, interviews were conducted and did not reveal any information that would support the allegation that staff violated the personal rights of residents in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Christopher Arnhold
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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