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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804064
Report Date: 09/10/2026
Date Signed: 09/10/2026 12:40:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Ethel Contreras
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260612124151
FACILITY NAME:ART OF HOMECAREFACILITY NUMBER:
486804064
ADMINISTRATOR:VILLEGAS, IMEEFACILITY TYPE:
740
ADDRESS:1060 FEATHER RIVER CTTELEPHONE:
(707) 372-1355
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:6CENSUS: 6DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:Imee Villegas-AdministratorTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility issued an unlawful rate increase
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ethel Contreras arrived unannounced for the purpose of delivering complaint findings for the above allegation. LPA met with Administrator (Admin) Imee Villegas. During the course of the investigation, LPA conducted interviews, made observations and collected documents. Reporting party (RP) alleges facility issued an unlawful rate increase.

Upon LPA file review, Licensee gave a rate increase for resident (R1) on 3/05/2025-4/05/2026. Licensee failed to provide the proper documentation for a rate increase per Health and Safety Code 1569.655. Per interview and file review, Admin gave a verbal 30-day notice of a rate increase. Per regulation, a written formal letter must be given with a 60-day notice in the change of increase. Licensee did not issue a lawful rate increase.

continued onto 9099-C....
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 21-AS-20260612124151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: ART OF HOMECARE
FACILITY NUMBER: 486804064
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/17/2026
Section Cited
HSC
1569.655(a)
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HSC 1569.655(a)...Increase in fee rates for elderly residents; 60 days’ written notice stating amount of and reasons for increase...
This requirement is not met as evidenced by:
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Licensee agrees to read Health and Safety code 1569.655(a).
Licensee to submit a copy of letter or addendum including effective date of fee increase for resident (R1) to CCL by plan of correction date of 9/17/2026.
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Based on observation, interview & record review, the licensee did not comply with the section cited above in that facility didn't provide resident (R1) or their responsible party 60 days written notice prior to increase rate fees, which poses a potential personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 21-AS-20260612124151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ART OF HOMECARE
FACILITY NUMBER: 486804064
VISIT DATE: 09/10/2026
NARRATIVE
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continued from 9099....

Based on LPA’s interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Health and Safety, Title 22, Division 6 Chapter 8, are being cited on the attached 9099-D.

Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, or repeat violations within a 12-month period, may result in a civil penalty assessment. Appeal rights were provided.


Exit interview conducted and report given.
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3