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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804191
Report Date: 09/04/2026
Date Signed: 09/04/2026 02:47:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Jill Nakagawa
COMPLAINT CONTROL NUMBER: 21-AS-20260612080523
FACILITY NAME:FARMSTEAD AT DIXON, THEFACILITY NUMBER:
486804191
ADMINISTRATOR:MARK REYESFACILITY TYPE:
740
ADDRESS:350 GATEWAY DRIVETELEPHONE:
(707) 676-5060
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:96CENSUS: 85DATE:
09/04/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Mark Reyes, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not provide adequate supervision, resulting in resident sustaining a fall
Staff did not assist resident with ambulating
Staff did not assist resident with toileting
Staff did not properly report an incident
INVESTIGATION FINDINGS:
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On 9/04/2026 Licensing Program Analyst (LPA) Nakagawa arrived unannounced to conduct a complaint investigation regarding the above allegations. LPA met with Administrator Mark Reyes to discuss.
The complaint alleges that Staff did not provide adequate supervision, resulting in resident sustaining a fall. The complainant states that after an incident regarding R1, staff decided to stop assisting R1, which on 6/10/2026 resulted in R1 falling in the bathroom due to lack of supervision. LPA made observations, reviewed care notes and records, and conducted interviews. LPA interviewed 5 staff, 5 of 5 stated that they were never told not to assist R1.

(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 21-AS-20260612080523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: FARMSTEAD AT DIXON, THE
FACILITY NUMBER: 486804191
VISIT DATE: 09/04/2026
NARRATIVE
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(Continued from 9099)
Review of log and care notes for R1 indicate that R1 received regular care and supervision including supervision and assistance with continence care and other activities of daily living (ADL’s), as is listed in R1’s care summary. LPA observed that R1’s bathroom has grab bars, a hospital bed with side rails and a hoyer lift for safety and assistance with care. In addition, R1 and all residents of memory care, have call bells in the bathroom and bedroom to call for assistance. Based on review of R1’s records, interviews with staff and R1 and LPA’s observations, the allegation that Staff did not provide adequate supervision, resulting in resident sustaining a fall is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges that Staff did not assist resident with ambulating. LPA reviewed resident R1’s care summary which states R1 is non-ambulatory; uses a wheelchair. Based on the care plan for R1, R1 receives full, hand-on assistance with mobility, which LPA observed staff providing. LPA’s review of the care plan and observation of staff and R1, the allegation that Staff did not assist resident with ambulating is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges Staff did not assist resident with toileting. The complainant reported the resident requires assistance with ambulating and toileting. LPA reviewed records of care notes and R1’s Care Summary and found that R1 requires frequent assistance with continence care, and staff are providing that on a regular and as-needed basis, with regular and unscheduled escorts and assistance to the bathroom. Based on the logs documenting assistance with continence care the allegation that Staff did not assist resident with toileting is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges that Staff did not properly report an incident. The complainant states R1 was sent to the ER and even though R1 hit head on something when they fell, R1was able to return to the facility without any injuries. Per complainant a false incident report was submitted.

(Continued on 9099-C)

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 21-AS-20260612080523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: FARMSTEAD AT DIXON, THE
FACILITY NUMBER: 486804191
VISIT DATE: 09/04/2026
NARRATIVE
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(Continued from 9099-C)

LPA reviewed Incident Report for R1 and found that the facility followed protocols for an unwitnessed fall and called 911. LPA’s review of R1’s medical records from the Emergency Department incident indicate that R1 was seen by a doctor and released. Based on LPA’s review of the Incident Report and the medical records from the Emergency Room, the allegation that Staff did not properly report an incident is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3