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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804352
Report Date: 09/29/2026
Date Signed: 09/29/2026 02:20:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Ethel Contreras
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260707085934
FACILITY NAME:ALAYA IIFACILITY NUMBER:
486804352
ADMINISTRATOR:SANTOS, JUAN MIGUEL LUISFACILITY TYPE:
740
ADDRESS:2033 MARSHALL ROADTELEPHONE:
(707) 724-6764
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:6CENSUS: 4DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Juan Miguel Santos-Administrator TIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licening Program Analyst (LPA) Contreras arrived unannounced to deliver findings to the above allegation. Administrator (Admin) Juan Miguel Santos unable to attend but available via phone. LPA was greeted by Designee/Caregiver Gisell Marin.

Reporting Party (RP) alleges Personal Rights. Per RP, staff is withholding and opening packages from residents. During the course of this investigation, interviews were conducted and did not reveal any information that would support the allegation of personal rights violation. Staff interviews stated all mail is given to residents once delivered. Resident interview revealed that mail is all given and unopened when delivered to facility. LPA found insufficent information to reveal that mail is being withheld from residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Copy of report given and read with staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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