547206596-9-24-2026-24-AS-AWAN-DYCM8H-20260928092306

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 547206596
Report Date: 09/24/2026
Date Signed: 09/24/2026 03:01:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20260325085414

FACILITY NAME:	QUAIL PARK MEMORY CARE RESIDENCES		FACILITY NUMBER:	547206596
ADMINISTRATOR:	OTERO-GROSS, LENETTE		FACILITY TYPE:	740
ADDRESS:	5050 TULARE AVENUE		TELEPHONE:	(559) 624-3560
CITY:	VISALIA	STATE: CA	ZIP CODE:	93277
CAPACITY:	44	CENSUS: 33	DATE:	09/24/2026
		UNANNOUNCED	TIME BEGAN:	11:29 AM
MET WITH:	Staff Jessica Rodrigues		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not assist resident with ambulating
Staff did not treat resident with dignity and respect
Staff did not provide resident with refund

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. Administrator Crystal Alaniz was unavailable to meet. LPA met with staff Jessica Rodrigues and discussed the purpose of the visit and the elements of the allegations. LPA delivered the following findings.

The Department investigated the allegations listed above. Based on interviews conducted and records reviewed resident (R1) was bed bound and was assisted with a 2 to 3 person assist when ambulating. Based on interviews conducted, no instances where documented or observed of staff treating the resident without dignity or respect. On March 30, 2026, the facility issued a refund to residents POA.

Based on these findings, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Kamaldeep Kaur
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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