565802464-9-25-2026-29-AS-DPEA-DYEQUY-20260930122932

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 565802464
Report Date: 09/25/2026
Date Signed: 09/25/2026 11:17:17 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Valeria Conway

COMPLAINT CONTROL NUMBER: 29-AS-20260716141324

FACILITY NAME:	EMBRACING SENIORS		FACILITY NUMBER:	565802464
ADMINISTRATOR:	TRUPIANO, JOSEPH		FACILITY TYPE:	740
ADDRESS:	729 MUIRFIELD AVE		TELEPHONE:	(805) 422-8441
CITY:	SIMI VALLEY	STATE: CA	ZIP CODE:	93065
CAPACITY:	6	CENSUS: 5	DATE:	09/25/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Regie Dulay		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Facility is over charging resident
Licensee did not provide a refund to resident's responsible person

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Valeria Conway conducted a subsequent complaint visit to the facility above to deliver final findings of the complaint allegations. At 10:05 AM LPA met with facility staff, who contacted the Administrator, Joseph Trupiano, via telephone. At approximately 10:15 A.M., the Administrator requested to speak witht the LPA. The Administrator stated they were unable to be present during today;s visit and authorized caregiver, Regie Dulay to sign the reoirt on their behalf. The LPA read the finding to the Administrator over the telephone. Entrance interview conducted.

On 07/16/2026, LPA Conway conducted an initial 10-day visit. During the visit, between 10:10 A.M. and 2:00 P.M., the LPA conducted a physical plant tour, interviewed the administrator and reviewed files, medication logs and obtained copies of pertinent documents relevant to the investigation. Throughout the course of the investigation, LPA reviewed all documents obtained, conducted telephonic interviews with additional individuals. During today’s visit, LPA conducted a brief tour of the physical plant. The following was then determined:
Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260716141324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: EMBRACING SENIORS	FACILITY NUMBER: 565802464
	VISIT DATE: 09/25/2026

NARRATIVE

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Continued from LIC 9099

Regarding the allegations of “Facility is over charging resident” and “Licensee did not provide a refund to resident's responsible person”, the Reporting Party alleged that the facility overcharged Resident #1’s (R1’s) family member for monthly rent and hospice services and failed to provide a refund following a 30-day written termination notice. Interviews with a R1’s Responsible Person (RP) revealed that they elected to provide a 30-day written notice of termination and relocate R1 five (5) days after admission due to their belief that the facility’s fees were excessive. The RP stated that they believed hospice services should be provided at no cost to the residents because they are government-funded. The Administrator stated that R1’s RP had toured the facility prior to admission and agreed to the fees presented. The admission agreement identified the applicable care level and associated fees. Records review revealed that the admission agreement was effective 07/08/2026 and was signed by R1’s RP. The agreement identified Level 5 care, which is provided to all residents that require hospice services. On 07/13/2026, R1’s RP emailed the facility a 30-day termination notice and inquired regarding the final amount due. The facility acknowledged receipt and provided a final invoice. R1 and their belongings were removed from the facility on 07/15/2026, prior to the expiration of the 30-day notice period. The Administrator stated that R1 could have remained at the facility through the end of the 30-day notice period; however, the RP elected to relocate R1 prior to the expiration of the notice. Records reviewed did not establish that the facility charged fees inconsistent with the signed admission agreement or that an unused balance remained due for refund. The Administrator stated that, as of today, all fees owed R1 have been paid and there is no outstanding balance on R1's account.Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Facility is over charging resident” and “Licensee did not provide a refund to resident's responsible person” is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of this report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026

LIC9099 (FAS) - (06/04)

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