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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 567609703
Report Date: 09/16/2026
Date Signed: 09/16/2026 01:26:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20250903113332
FACILITY NAME:REESEJOY CARE HOMEFACILITY NUMBER:
567609703
ADMINISTRATOR:DELA VEGA RAMIREZ, ROBERTOFACILITY TYPE:
740
ADDRESS:1355 JUANITA AVETELEPHONE:
(805) 278-4043
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:6CENSUS: DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Roberto Dela VegaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff restric resident's mobility at the facility
INVESTIGATION FINDINGS:
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At 11:20 a.m. Licensing Program Analyst (LPA), Esther Cortez conducted a subsequent complaint visit to deliver findings for the allegation listed above. Upon arrival the LPA met with staff and explained the reason for the visit. Administrator Roberto Ramirez arrived shortly thereafter and the reason for the visit was explained.

On 09/05/25, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted an interview with the Administrator, one (1) witness, and attempted to interview all four (4) residents present, however two were asleep. On 12/09/25, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted an interview with the Administrator, one (1) staff, and five (5) residents. On 03/16/26, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted phone interviews with one (1) former staff, one (1) witness, and attempted to conduct phone interviews with one (1) additional former staff and one (1) additional witness. Report will continue on LIC9099-C, 2nd page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 29-AS-20250903113332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REESEJOY CARE HOME
FACILITY NUMBER: 567609703
VISIT DATE: 09/16/2026
NARRATIVE
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Regarding the allegation, “Staff restrict resident's mobility at the facility,” the Reporting Party (RP) expressed concern that Resident 1 (R1) was not permitted to move freely within the care facility. During an interview with Administrator Roberto Dela Vega Ramirez, they explained that the believes the situation stemmed from a misunderstanding regarding a bed rail. The administrator admitted that a full bed rail was utilized for R1 because R1 was restless and considered a high fall risk, though R1 was not on hospice care. He noted that an outside visitor subsequently advised him that a full bed rail constitutes a form of physical restraint. A review of R1's facility file confirmed there was a physician's order for a full bed rail due to a history of multiple falls out of bed; however, the resident was not under hospice services. Additionally, the administrator stated that when R1’s family requested physical or occupational therapy services, he informed them that therapy must be provided externally by Kaiser or other outside agencies. Additionally, during a phone interview with a former staff revealed that they were not allowed to do exercises with R1 and R1 was always in bed and they just repositioned R1 every 2 hours. Because the facility actively utilized a full bed rail, which can serve as a physical restraint restricting voluntary mobility on a non-hospice resident, the evidence confirms a regulatory violation occurred. Therefore, based on the information obtained, the allegation is deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC9099-D). A copy of this report and appeal rights was provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20250903113332

FACILITY NAME:REESEJOY CARE HOMEFACILITY NUMBER:
567609703
ADMINISTRATOR:DELA VEGA RAMIREZ, ROBERTOFACILITY TYPE:
740
ADDRESS:1355 JUANITA AVETELEPHONE:
(805) 278-4043
CITY:OXNARDSTATE:CAZIP CODE:
93030
CAPACITY:6CENSUS: DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Roberto Dela VegaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Staff does not attend to resident's pain management care needs
INVESTIGATION FINDINGS:
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At 11:20 a.m. Licensing Program Analyst (LPA), Esther Cortez conducted a subsequent complaint visit to deliver findings for the allegation listed above. Upon arrival the LPA met with staff and explained the reason for the visit. Administrator Roberto Ramirez arrived shortly thereafter and the reason for the visit was explained.

09/05/25, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted an interview with the Administrator, one (1) witness, and attempted to interview all four (4) residents present, however two were asleep. On 12/09/25, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted an interview with the Administrator, one (1) staff, and five (5) residents. On 03/16/26, the LPA conducted a file review and obtained copies of pertinent documents relevant to the investigation, conducted phone interviews with one (1) former staff, one (1) witness, and attempted to conduct phone interviews with one (1) additional former staff and one (1) additional witness. Report will continue on LIC9099-C, 2nd page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 29-AS-20250903113332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REESEJOY CARE HOME
FACILITY NUMBER: 567609703
VISIT DATE: 09/16/2026
NARRATIVE
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Regarding the allegation, “Staff does not attend to resident's pain management care needs,” it was reported by the Reporting Party (RP) that the facility failed to provide appropriate care and did not adequately respond when Resident 1 (R1) was in pain. Additionally, the RP noted that R1 disliked their medication because it was ineffective at managing their pain levels. However, during an interview with the Licensing Program Analyst (LPA), the RP disclosed that they only saw R1 once and could not verify the accuracy of the reported information. Facility staff interviews revealed that current employees were unfamiliar with R1, and three former staff members who cared for the resident are no longer employed at the facility. Interview with one former staff revealed that they would assist with medication when R1 complained of pain, and if the medication did not work they would informed the Administrator, home health nurse or family. Administrator Roberto Dela Vega denied the allegation, stating that staff actively attended to all of R1's care needs. Furthermore, interviews with residents indicated that staff are helpful, with one resident noting that staff transport them to the hospital if they experience severe pain. A witness who visits the facility also praised the staff as highly attentive, noting they meticulously document all physician instructions and have had no issues with resident medications. Based on the information obtained, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed unsubstantiated at this time.

A copy of this report and appeal rights was provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 29-AS-20250903113332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: REESEJOY CARE HOME
FACILITY NUMBER: 567609703
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/17/2026
Section Cited
CCR
87608(a)(5)(B)
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87608 Postural Supports
(a) ...Postural supports may be used under the following conditions. (5) ...
(B) Bed rails that extend the entire length of the bed are prohibited except for... hospice care...
This requirement is not met as evidenced by
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R1 is no longer at the facillity and Administrator agrees to write a letter of understanding of regulation 87608(a)(5)(B) and ensure residents do not have a full bed rail unless under hospice care. Letter of understanding will be submitted by 09/17/26.
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Based on interview, and file review the licensee did not comply with the section cited above as R1 had a full bed rails without a being on hospice which poses a potential personal rights risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5